Revealing Secret Watch Repair Interview With Henry Henry, Master Repairer

On August 2, 2013, Watch House was invited to visit Hengdeli Beijing Headquarters, and was fortunate to participate in the Hengdeli after-sales repair workshop. Watch House was the first interview to visit After-sales maintenance media, we also want to thank Hendry for their support and trust in us. Hengdeli is currently the largest watch brand agent in China. In addition to selling branded watches, Hendry also provides watch repairs and daily maintenance services to watch customers. It already has 9 maintenance centers in Beijing. Now, please follow the lens of the Watch House to explore the watch repair room of Hendry Company and unveil the secrets of watch maintenance and maintenance.

The picture above shows Tang Weixin, Technical Manager of the Customer Service Department of Beijing Hengdeli Swiss Watch Co., Ltd.

When I mention Hengdeli maintenance, many older people will be familiar with it. Indeed, Henderly has been a leader in the sales and maintenance of high-end watches in China for nearly a century. Its rise and development have many unique features. The staff here are equipped with internationally synchronized high-end watch repair tools, and watch repairmen have undergone foreign field training, and their professional quality is undoubted.

The picture above shows the inspection and repair room of the Hendri watch.

Since the founding of the People’s Republic of China, Hengdeli has a number of professional senior maintenance technicians. They have repaired clocks for many national leaders. Although the masters of ‘Hengdeli’ have changed generations, their skill in repairing clocks is still the same.


The watch that accompanies you every day is repaired and inspected by the watchmaker in such a quiet and sophisticated atmosphere.

The watch repairer has gone to Switzerland several times to attend training at the Jaeger-LeCoultre factory and has extensive experience in the maintenance of Jaeger-LeCoultre watches.

In the past century, Hengdeli has experienced the ups and downs of different eras in the sales and maintenance of watches and clocks, but the business philosophy that has led the trend of watch consumption has not changed. Until today, Hengdeli not only sells the most fashionable , The most high-end watches, and in the process of sales and repair, cultivated a generation of skilled craftsmen repairing difficult watches. The current maintenance master is witnessing the development of Hendry and growing with her!

仪器 This instrument is a watch washing machine. The process is to remove the watch parts, and then place the case in the machine to rinse. The cleaning solution contains alcohol and a professional watch cleaner.

The instrument in front of me is a wristwatch detection instrument, which simulates the movement of a human wrist. Place the wristwatch to be tested on it every day, and then take it off for 4-5 hours to record the data. Then repeat the week to detect the wrist. Whether the watch movement is controlled within reasonable error.

We are sure that this fan of Jaeger-LeCoultre will not be unfamiliar. It is Jaeger-LeCoultre’s famous air clock. In the repair workshop of Hendry, waiting for maintenance.

After visiting the repair workshop, Watch House specially invited Mr. Tang, the famous watch repairman of Hendry, to tell us the story behind watch repair. Master Tang himself is currently the number 2M watch repairman in the domestic bureau. He has a deep understanding of watch maintenance, and of course he has an unusual understanding of the watch itself.

 Tang Weixin, high school culture, mass, is currently the technical manager (senior technician) of the customer service department of Beijing Hengdeli Swiss Watch Co., Ltd. He was awarded the title of ‘Beijing Patriotic and Meritorious Labor Contest in Beijing in 2000’ and ‘Beijing Model of Economic and Technological Innovation in 2001 and 2002’. In 2003, he was awarded the Capital Labor Medal and the National May 1st Labor Medal; in 2005, he was awarded the National Labor Model.

Mr. Tang himself has a deep feeling for Hengli Company. He told us that the opening of Hengli Company Wangfujing Store even had a little-known diplomatic background. The main business model at the time of the reform and opening up was relatively simple. Such an international storefront is indeed more difficult. As a pioneer model in watch maintenance, Mr. Tang also showed us the Omega Seamaster watch that he has worn for many years. This watch was brought to Tang by a friend from abroad a long time ago. Now it has been for decades. . At that time, the price of RMB was more than 600 yuan, and now this watch has disappeared from the market.

 During the conversation, we also raised a lot of professional questions about watch maintenance and repair, and shared them with watch friends at the watch house.

Watch House: Watches have been used for a long time. Can I oil them?

Teacher Tang: You ca n’t oil it yourself, because professional disassembly procedures are needed, so my friends do n’t try to disassemble by themselves.

Watch House: How can mechanical watches observe the potential problems of watches?

Teacher Tang: In the process of using the watch, if the error of the mechanical watch cannot be controlled within a reasonable range, it may be necessary to go to a professional department for maintenance.

Watch House: Can the watch crown be dismantled by itself?

Teacher Tang: I don’t agree with disassembling the watch by yourself. There are many parts connected to the crown inside the case. Disassembly by yourself may cause problems, so try not to disassemble the crown by yourself.

Watch House: How to maintain the leather belt:

Teacher Tang: In addition to protecting the watch during daily wear, we can also use simple cleaning supplies for simple watch cleaning. In the maintenance of leather goods, many friends like to simply wipe with Bi Lizhu, I personally agree.

Watch House: What is the normal error of a mechanical watch:

Teacher Tang: The error of mechanical watches. Each country has its own standards. Our national standard is within 30 seconds of the error.

Watch House: Does the quartz movement need maintenance?

Teacher Tang: Of course, there are also mechanical devices inside the quartz movement. Of course, maintenance is required. After using two batteries, we can go to a professional maintenance agency to perform watch maintenance.

Watch House: What should I pay attention to when I wear a watch with a calendar and a day of the week?

Teacher Tang: Do not adjust the calendar between 21 am and 3 am. When the calendar is working, manual calendar adjustment may cause damage to the watch. Of course, the time period I refer to is the watch. Displayed time period. I once repaired the TAG Heuer 7750 watch, the calendar is five o’clock, and the ephemeris is eight o’clock. This is the customer’s failure to master the time of calendar adjustment. In addition, in such a repair of the watch, it is necessary to disassemble the watch for repair, which has a great impact on the watch.

Watch House: In your long career, has any watch impressed you so much?

Teacher Tang: Many, I have been very impressed with a watch recently. It is a Henry Moser watch from Switzerland. This watch has two balance springs on one balance wheel, one long and one short, one up and one down, very wonderful.

Watch House: Would you like to talk about your own views and understanding of watch culture?

Teacher Tang: Too much talk about this thing! Various media will make relevant reports, but in fact I can’t understand what culture is not cultural, because I never look at the watch itself from the perspective of a businessman or business. In my eyes it’s simple, what you need is the best.

Watch House: It has nothing to do with the brand or price.

Teacher Tang: Yes, the benevolent sees benevolence, the wise sees wisdom. Don’t do horizontal comparisons. Some people take Omega and stare at Rolex. I have such friends around me. The mountain looks at the high mountain. There is no end to this thing. Think about what you need most!

Home of watches: At present, the ultra-complex functions that are relatively popular on the market, such as moon phases, tourbillons, etc. Is it very difficult to repair watches with such functions?

Teacher Tang: No matter how complicated the function is, it is developed from the basic movement. From a maintenance perspective, these functions are added as society develops. It is indeed more complicated to repair than normal functions.

Watch House: Why did you choose the profession of watch repair at the time?

Teacher Tang: There was no choice that year. I just obeyed the assignment. After I graduated in 1974, I was assigned to the Beijing Department Store. There is a wholesale station of watches and clocks, planned economy! In the year of the Tangshan Earthquake, the watch company was established. I studied watch parts processing for 8 years, and then entered the maintenance department. This is such a process. The profession of watch repair is actually challenging human physiological limits. If you think about it, there are hundreds of parts in a small movement, and each part is extremely small. You do n’t know where to fly when you sneeze. I also have a colleague who lost it while repairing the watch A part, his wife found it on his eyelids when he came home. In the past, there was no air conditioner, and the fans could not be turned on in the summer.

Watch House: It is indeed challenging the limit.

Teacher Tang: This situation always happens. Sometimes when I enter the house and see everyone lying under the table, I understand that something must have been lost. But it doesn’t matter, all parts can be replaced with new ones.

Watch House: What would you like to say to your juniors?

Teacher Tang: I used to ask each of my apprentices to write on a piece of paper why you should learn to repair a watch. Good writing generally means that I want to support my family, and I want to learn a skill. Some students wrote that I think this is an art, and I think pragmatism is the most important in this industry. I’m almost ‘arrived’ and I will give them to them in the future.

Happiness is that time is always short. We ended the interview with Mr. Tang in a very pleasant process. During the interview, we not only learned about Hendry’s long history and solid watch repair technology, but also some wrist watches. The daily maintenance skills of the watch, thank you again for the strong support of Hengdeli Watch & Clock Company for this event. If you have more questions about watch maintenance, you can leave a message at the bottom of our article, or you can go to Hengdeli after-sales service Service outlet consultation.